Caregivers & roles

Care for a medically complex child is rarely a one-person job. Jack Docs is built for a whole team - co-parents, grandparents, home nurses, and school aides - to log and read the same timeline, each with access that matches what they should actually see and do.

Inviting someone

From the admin panel, an admin creates an invite: pick a role, choose which care recipients the person should have access to, and set how long the invite link is valid for (48 hours by default). Share the invite link with the person directly - they'll set their own username, password, and can add their display name when they accept it. Pending invites can be reviewed or revoked from the admin panel at any time before they're used.

Roles

  • Admin - full access: manage medications, recipients, invites, and other users' access, in addition to everything a caregiver can do.
  • Caregiver - can log and edit care entries (medications, feeds, diapers, demeanor, observations, journal) for the recipients they've been given access to.
  • Read only - can view the timeline and reports for their assigned recipients, but can't add or change entries. Useful for a family member who wants visibility without editing rights.

Access is scoped per care recipient, not account-wide - a home nurse can be given access to one child's records without seeing another family member's data if your account has more than one recipient.

Two-factor authentication (2FA)

Each person can turn on two-factor authentication for their own account from Settings. Scan the QR code with an authenticator app (such as Google Authenticator or Authy), confirm the 6-digit code once to finish setup, and you'll be asked for a code at sign-in from then on. Turning on 2FA also generates one-time recovery codes - store them somewhere safe in case you ever lose access to your authenticator app.

Working offline together

Each caregiver's device syncs independently - if two people log entries while offline and reconnect around the same time, both entries are kept; Jack Docs doesn't overwrite one caregiver's entry with another's.