JackDocs

Privacy policy

[COMPANY LEGAL NAME] · [ADDRESS] · [CONTACT EMAIL] · Effective [EFFECTIVE DATE]

Who we are

JackDocs is a family care log for medications, feeding, and daily care at home. It is not an EHR, not a medical device, and not medical advice. The operator is [COMPANY LEGAL NAME], [ADDRESS].

This policy is effective [EFFECTIVE DATE]. Privacy questions go to [CONTACT EMAIL].

For ordinary family accounts, JackDocs is not a HIPAA-covered entity or business associate unless we sign a separate written agreement that says so.

Free mode and Teams

In the app, Free mode keeps the care record on that device (on-device SQLite). It is not uploaded to our servers. No account is created. Photos you attach stay on the device.

Teams signs you in and syncs the care record to our servers at jackdocs.com so caregivers you invite can use it on their devices.

A JackDocs website account also stores data on our servers. That includes the website Free plan. The website Free plan is not the same as app Free mode.

Information we collect for an account

We collect the following when you create or use a Teams account or a website account. App Free mode does not send this care record to us.

If you turn on server-sent notifications, we store the push token, the platform (iOS or Android), the app id, and the app version for that account. Medication reminders are also scheduled on the device. We do not collect an advertising identifier.

  • Email address, for the account, invites, and account messages.
  • Name, when you enter one for your profile, household, care recipient, or terms signature.
  • Account and user IDs we assign.
  • Care information you log: medications and doses, feeding, diapers, symptoms, demeanor, weight, height, temperature, observations, journal notes, calendar items, supplies, and milestones.
  • Optional profile photo or avatar, if you add one.

Photos

The camera and photo library are used only so you can attach a picture to a care entry. You choose the photo. We do not scan your camera roll.

In Free mode the photo stays on the device. On Teams, or any account that syncs, the photo is uploaded to our servers with that entry.

Crash reports

We are adding crash reports. When that feature sends a report, it goes only to our server and includes the error message, stack trace, app version, device model, and an install id.

A crash report does not include care logs, photos, notes, medications, or other care data. It is not advertising and it is not sent to a third-party crash or analytics service. The app does not include those SDKs today. A report may be sent from a device that is not signed in.

What we do not do

We do not show ads. We do not sell personal information. We do not use third-party tracking. We do not use health or care information for advertising or share it with data brokers.

  • No location, contacts, browsing history, or search history.
  • No financial account or card numbers. The app has no in-app purchases.
  • If you subscribe on the website, Stripe processes the payment. We store Stripe customer and subscription IDs only.
  • When website signup shows a bot check, that check is Cloudflare Turnstile in your browser.
  • Account email (verification, password reset, and deletion) is sent by our email provider on our behalf. We do not send advertising email.

Children

The person you care for may be a child. The people who use JackDocs are adult caregivers. You must be at least 18 (or the age of majority where you live) to create an account or accept an invite.

JackDocs is not directed at children, and we do not knowingly let a child create an account. Care information about a child is entered by an adult who is responsible for having the right to record it and for who they invite.

Who can see a care record

A care record is not public. We do not share it with other families. Admins decide who is invited and what each person can do.

  • Admin: invite caregivers, manage roles and settings, and log or edit care.
  • Care team: log care and review history.
  • View-only: read the record without changing it.
  • Service providers process data only to run JackDocs: our hosting, our email provider, Stripe for website payments, and Cloudflare Turnstile for the signup bot check when it is enabled. That is not selling and not advertising.

Security

Account data is sent to jackdocs.com over HTTPS. Access is limited to your household and the role you were given, so one family cannot read another family’s record.

You are responsible for your password and for the people you invite. Optional two-step sign-in is available on the account.

How long we keep data

We keep synced care data while the account exists. On the website Free plan, routine history available in the product is limited to 90 days. Teams keeps full history.

App Free mode data stays on the device until you remove it. We do not have a server copy to retain.

After you confirm account deletion, we permanently delete that household’s login, care history, photos, recipients, care team, calendar, supplies, reminders, terms records, and billing rows. Operators may keep application logs with masked identifiers. Unverified website signups that are never confirmed may be deleted.

Delete an account or export data

In the app, the account owner uses Delete account. That opens Care Settings on the website. Confirm the household name and password. We email a link. Open it and type DELETE FOREVER. Nothing is deleted until that confirmation. You can also email [CONTACT EMAIL] and ask us to delete the account.

Free mode has no JackDocs account to delete. Uninstall the app or clear the app’s storage on the device to remove that copy.

To take data with you, open History and use Export CSV for the medication log, or open Report and print or save a PDF.

Contact

[COMPANY LEGAL NAME], [ADDRESS]. Email [CONTACT EMAIL] for privacy requests, including access or deletion. Product help is on the support page.